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Cómo brindar un servicio integral al cliente : lo mejor de las estrategias kaizen : creación de un poderoso y funcional programa de servicio al cliente / Patricia Wellington ; tr. Angela García Rocha.
Material type:
TextSeries: Estrategías KaizenPublication details: Santafé de Bogotá : McGraw-Hill Interamericana, 1997.Description: 233 p. : ilISBN: - 958600693X
- HF5415.5 W4.3
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Libro
|
Bib. Gregorio Torres Quintero Planta baja | Colección General | HF5415.5 W4.3 (Browse shelf(Opens below)) | 1 | Available | 236599 |
Total holds: 0
Titulo original : Kaizen strategies for customer care : how to create a powerful customer-care program and make it works
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