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Alcanzar la calidad total : en una empresa de servicios / Gilles Legault ; tr. Graciela Hahn Villagrán.

by Legault, Gilles.

Material type: Text Text; Literary form: Not fiction Publication details: México : Trillas, 2000Availability: Items available for loan: 6 . Collection(s): Colección General Call number: HD9980.5 L4.3.

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La búsqueda de la calidad en los servicios / A. C. Rosander ; tr. José Luis García del Pueyo.

by Rosander, Arlyn Custer.

Material type: Text Text; Literary form: Not fiction Publication details: Madrid : Díaz de Santos, 1992Availability: Items available for loan: 1 . Collection(s): Colección General Call number: HD9980.5 R6.2.

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Los catorce puntos de Deming aplicados a los servicios / A. C. Rosander ; tr. Miguel Angel Vila Espeso.

by Rosander, Arlyn Custer.

Material type: Text Text; Literary form: Not fiction Publication details: Madrid : Díaz de Santos, 1994Availability: Items available for loan: 1 . Collection(s): Colección General Call number: HD9980.5 R6.3.

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Principios de los costes de la calidad / Jack Campanella ; tr. Jesús Nicolau Medina.

by Campanella, Jack.

Material type: Text Text; Literary form: Not fiction Publication details: Madrid : Díaz de Santos, 1992Availability: Items available for loan: 1 . Collection(s): Colección General Call number: TS156 C3.6.

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