| 000 | 00685nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20210223125226.0 | ||
| 008 | 031125s1994 mx r 000 0 spa d | ||
| 020 | _a8479781513 | ||
| 035 | _aUPN01000130995 | ||
| 049 | _aCG | ||
| 050 | 4 |
_aHF5415.5 _bT7.2 |
|
| 100 | 1 | _aTschohl, John | |
| 245 | 1 | 0 |
_aAlcanzando la excelencia mediante el servicio al cliente / _cJohn Tschohl, Steve Franzmeier ; tr. Claudio L. Soriano Soriano. |
| 260 |
_aMadrid : _bDíaz de Santos, _c1994. |
||
| 300 | _axiii, 406 p. | ||
| 534 |
_pTraducción de : _tAchieving excellence through customer service |
||
| 650 | 4 |
_aSERVICIOS AL CLIENTE _99199 |
|
| 700 | 1 |
_aFranzmeier, Steve, _ecoaut. |
|
| 905 | _aLibro | ||
| 999 |
_c103150 _d103150 |
||