| 000 | 00705nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20240116063618.0 | ||
| 008 | 031001s2001 mx r 000 0 spa d | ||
| 020 | _a9688605769 | ||
| 035 | _aUPN01000149860 | ||
| 049 | _aCG | ||
| 050 | 4 |
_aHF5548.32 _bT8.3 |
|
| 100 | 1 | _aTschohl, John | |
| 245 | 1 | 0 |
_aCalidad en el servicio al cliente en internet : _bla clave del éxito en el comercio electrónico / _cJohn Tschohl ; tr. Enrique Mercado. |
| 260 |
_aMéxico : _bPax-México, _cc2001. |
||
| 300 | _a183 p. | ||
| 534 |
_pTitulo original: _te-Service: Speed, technology, and price built around service |
||
| 650 | 2 |
_aComercio electrónico _98986 |
|
| 650 | 4 |
_aSERVICIOS AL CLIENTE _99199 |
|
| 905 | _aLibro | ||
| 999 |
_c122001 _d122001 |
||