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Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart ; tr. Ignacio Ma. Martínez de Oñate.

by Heskett, James L | Sasser, W. Earl [coaut.] | Hart, Christopher W. L [coaut.].

Material type: Text Text; Literary form: Not fiction Publication details: Madrid : Díaz Santos, 1993Availability: Items available for loan: 1 . Collection(s): Colección General Call number: HF5415.5 H3.2.

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Cultura de empresa y rentabilidad / John P. Kotter, James L. Heskett ; tr. Claudio L. Soriano Soriano.

by Kotter, John P, 1947- | Heskett, James L [coaut.].

Material type: Text Text; Literary form: Not fiction Publication details: Madrid : Díaz de Santos, 1995Availability: Items available for loan: 1 . Collection(s): Colección General Call number: HD58.7 K6.3.

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