Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart ; tr. Ignacio Ma. Martínez de Oñate.
Material type:
TextPublication details: Madrid : Díaz Santos, 1993Description: xvii, 367 pISBN: 8479780797Subject(s): SERVICIOS AL CLIENTE | VENTAS - -- ADMINISTRACION | Cambio organizacionalLOC classification: HF5415.5 | H3.2
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Libro
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Bib. Gregorio Torres Quintero Planta baja | Colección General | HF5415.5 H3.2 (Browse shelf(Opens below)) | 1 | Available | 220132 |
Total holds: 0
Traducción de: Service breakthroughs. Changing the Rules of the Game
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