Una queja es un favor : cómo utilizar los comentarios de los clientes como herramienta estratégica / Janelle Barlow, Claus Moller.

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Material type: Text

TextPublication details: Bogotá : Norma, c1999.Description: x, 251 pISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode	Item holds
Libro	Bib. Gregorio Torres Quintero Planta baja	Colección General	HF5415.5 B3.9 (Browse shelf(Opens below))	1	Available		241310

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Traducción de: A complaint is a gift

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