Calidad de servicio : una ventaja estratégica para instituciones financieras / Leonard L. Berry, David R. Bennett, Carter W. Brown.

By: Berry, Leonard L, 1942-Contributor(s): Bennet, David R [coaut.] | Brown, Carter W [coaut.]Material type: TextTextSeries: Liderazgo en bancaPublication details: Madrid : Díaz de Santos, 1989Description: xx, 203 pISBN: 8487189253Subject(s): BANCOS Y OPERACIONES BANCARIAS - -- SERVICIOS AL CLIENTE | SERVICIOS AL CLIENTE - -- MERCADOTECNIALOC classification: HG1616 C8.7 | B4.3
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
Libro Libro Bib. Gregorio Torres Quintero
Planta baja 		Colección General HG1616 C8.7 B4.3 (Browse shelf(Opens below)) 1 Available 220098
Total holds: 0

Traducción de: Service quality a profit strategy for financial institutions

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