Servicio al cliente : el arma secreta de la empresa que alcanza la excelencia : tácticas, estrategias y una verdadera cultura para generar beneficios / John Tschoh, Steve Franzmeier ; tr. Claudio L. Soriano Soriano.
Material type: TextPublication details: México : Pax México, 1997Description: 350 pISBN: 9688605166Subject(s): SERVICIOS AL CLIENTELOC classification: HF5415.5 | T7.7Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
Libro | Bib. Gregorio Torres Quintero Planta baja | Colección General | HF5415.5 T7.7 (Browse shelf(Opens below)) | 1 | Available | 237201 |
Total holds: 0
Trducción de: Achieving excellence through customer service
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